Our Policies
CONTENTS
Your Rights As A Participant
You have the right to:
- 1. Have access and supports that promote, uphold and respect your legal and human rights.
- 2. Exercise informed-choice and control.
- 3. Freedom of expression, self-determination and decision-making.
- 4. Access supports that respect your culture, diversity, values and beliefs.
- 5. A service that respects your right to privacy and dignity.
- 6. Be supported to make informed choices which will maximise independence.
- 7. Access supports free from violence, abuse, neglect, exploitation or discrimination.
- 8. Receive supports which are overseen by strong operational management.
- 9. Access services which are safeguarded by Cecil Care Services well- managed risk and incident management system.
- 10. Receive services from workers who are competent, qualified and have Expertise in providing person centered supports
Your Responsibilities
Your responsibilities are as follows:
- 1. Respect the rights of staff, ensuring their workplace is safe and healthy and free from harassment.
- 2. Abide by the terms of your agreement with us.
- 3. Understand that your needs may change and with this, your services may need to change to meet your needs.
- 4. Accept responsibility for your own actions and choices even though some choices may involve risk.
- 5. Tell us if you have problems with the care and services you are receiving.
- 6. Give us enough information to develop, deliver and review your support plan.
- 7. Care for your own health and wellbeing as much as you are able.
- 8. Provide us with information that will help us better meet your needs.
- 9. Provide us with a minimum of 48 hours’ notice when you will not be home for your service.
- 10. Be aware that our staff are only authorised to perform the agreed number of hours and tasks outlined in your service agreement.
- 11. Participate in safety assessments of your home.
- 12. Ensure pets are controlled during service provision.
- 13. Provide a smoke-free working environment.
Our Responsibilities
Our responsibilities are as follows:
- 1. Provide the supports that meet your needs at the preferred times.
- 2. Review the provision of supports monthly with you.
- 3. Communicate openly and honestly in a timely manner.
- 4. Treat you with courtesy and respect.
- 5. Talk with you on decisions about how supports are provided.
- 6. Listen to you for feedback and any problems which may arise.
- 7. Give you 24 hours’ notice if there is to be a change in a scheduled appointment to provide support.
- 8. Keep your personal information private.
- 9. Keep you safe.
Advocacy
What is an Advocate?
An advocate makes sure that people who provide support to you, respect your rights and will speak out for you if your needs are not being met.
- An advocate is a person who will listen to you.
- Help you to make decisions about what should happen in your life.
- Help you to make those decisions work by speaking on your behalf.
Your care. Your choice. Your journey — supported by Cecil Care Services.
- 78 Athlone Street, Cecil Hills 2171 NSW
- Phone: +61 402 262 266
- Phone: +61 422 771 343
- Email: info@cecilcare.com.au
Complaints, Compliments & Feedback
- You always have the right to expect the best possible standard of service from Cecil Care Services and we will treat any concern or complaint as a serious issue. For providing feedback or registering a complaint with us click here.
- No matter what happens, our staff members are not allowed to react badly to your complaint, this means they are not allowed to retaliate or hurt you in in any way.
- We will do our absolute best to resolve the issue within a 5-day period or if it’s high risk, within 24 hours!
If you ever don’t feel comfortable about lodging a complaint, compliment or feedback to us than the following people may assist:
- Your advocate
- A family member
- A close friend
- Your care worker
- A person you know and trust
Or you can contact us directly:
If you wish to take the complaint, feedback and compliment further than Cecil Care Services office than you can contact the following agency’s:
Service free from Abuse, Neglect, Exploitation, Discrimination & Assault
All our participants have the right to feel safe and receive a service free from Abuse, Neglect, Exploitation, Discrimination & Assault.
- All our staff are regularly trained and receive precise screening upon recruiting to eliminate any possible risk.
- We strive for an approach that recognizes our duty of care upon both staff and participants and implements prevention strategies for any high or low risks.
Emotional Stress
- Where allegations of abuse, neglect, discrimination, exploitation and assault are made, we urge you to speak up with an advocate present who will assist and support you both mentally and physically.
- Cecil Care Services deals with all incidents equally free from discrimination. All incident are dealt with promptly other wise if it’s high risk than it must and will be reported to authorities within 24 hours.
- Unfortunately where anyone has been affected by the incident will be taken care of effectively, quickly and carefully to ensure they are free from any further harm or potential risk.
Medication Handling
- Cecil Care Services does not administrate, prompt, assign or handle your medication at all, unless our staff have been trained by a qualified health practitioner
- Even with simple things like Panadol or handing over the medication, Cecil Care Services will never handle any sort of medication unless our staff have been trained by a qualified health practitioner.
Money Handling
- Cecil Care Services does not give any financial advice neither will we ever manage or handle your personal money.
